Paperchain Wallet Services
Terms of Use

Welcome! We’re excited you have decided to use our platform and related card services, which we will refer to as “Services.”

These Terms of Service (which we’ll call “Terms”) should tell you everything you need to know, and everything we must tell you by law, regarding your initial use of our Services. These Terms are effective beginning when you sign up for our Service and end when your Service is terminated.

We use the following definitions:

  • “Account” means an account serviced by Paperchain.
  • “Paperchain,” “we,” “us,” or “our” means Paperchain Inc. doing business under the name Paperchain, or Stripe, or Evolve or Celtic Bank
  • “Stripe" means Stripe Payments Company.
  • “Evolve” means Evolve Bank & Trust, Member FDIC.
  • “Celtic” means Celtic Bank, Member FDIC.
  • “You,” or “your” means the person opening an Account and using our Services or someone acting on that person’s behalf.

1. Acceptance of Terms of Service

By accessing or using our Service, you agree to be bound by these Terms, and:

  • Acknowledge you have read these Terms
  • Acknowledge you have read the Privacy Policy and agree to be bound by it, and that you have read the Privacy Notice.
  • Acknowledge you have read and agree to the Paperchain Cardholder Agreement

2. Who Can Use the Services

Only individuals 18 years or older who can form a legally binding contract and are a US-based creator who is accessing our services for business purposes can use our Services. We may impose other restrictions as well. By signing up for our Service, you are affirming to us that you are: 1) at least 18 years old, 2) are a US-based creative business entity and 3) have not been previously suspended or deactivated by us (unless we provide you written permission to do so).

Paperchain is only currently available for businesses. If you’re a creator, you’re a business. This can be a Corporation, Sole Prop/Individual, Non-Profit, or LLC.

To create an account you’ll need to provide both personal and business information as it relates to your creator income.

3. Overview of the Services

Paperchain offers a payment service and web application that lets you easily send funds to, or receive funds from, other Accounts. In addition, you can pay for goods or services at certain merchants.

3.1. Special Offers and Services

We may, at any time, provide special offers from select merchants to you and load these offers onto your Wallet. We may also add to our Services as we create new ways for you to use our platform.

We may offer a sign-up or referral incentive for limited periods of time. If we do, we may change the amount of the offer, stop offering or cancel the incentives at any time. If we change the incentive amount, the credit will be based on the current promotional amount being offered at the time of incentive redemption. We reserve the right to void any promotional offer if we believe that the incentive is not being used for its intended purpose.

4. Updates to the Application

Paperchain may provide periodic updates for the mobile application including updates like patches or bug fixes, enhanced functionality and offerings, and new versions of the mobile app. You agree and authorize Paperchain to make automatic updates to the app and agree to make any manual updates or downloads ordered by Paperchain where necessary.

5. Wallet Opening

In order to use our Service, you will need to open an Wallet with us, a process which begins with you providing information about yourself to us. You agree that the information you provide to us is accurate and up to date, and you agree to provide us with updated information during your relationship with us.

As part of your Wallet opening, you may be prompted to provide your name, date of birth, address, phone number, Social Security number, government-issued identification as well as business information. By agreeing to use our Services, you are authorizing Paperchain and any third parties to use the information you provide us in order for us to verify your identity as part of account opening.

As part of these Terms, you agree that we can authorize a third party to act as its agent to collect information from you. Additionally, as part of these Terms, you agree an authorize that a third party can act as your agent in supplying certain information about you to us.

5.1 Limitation on Wallets

You also agree to not open additional (i.e. more than one (1)) individual Wallets in your name, which will be considered a violation of these Terms and can result in us terminating our agreement with you.

6. Wallet Security

You agree to not disclose any login credential such as passwords or multi-factor authentication codes to anyone else. You agree that you are solely responsible for the activity that takes place on your Wallet, and you also agree that if you believe your Wallet credentials are no longer secure or there is any unauthorized activity on your account, you will notify us immediately.

7. Wallet Activity and Usage

By using our service, you agree to the following:

  • You agree to not use our Service in violation of any federal or state law or regulation.
  • You agree to not attempt to gain unauthorized access to any other user’s Wallet on our Service.
  • You agree to not attempt to bypass or damage any security measures we have implemented as part of our Service.
  • You agree to not attempt to remove, obscure, or alter our copyright notices, trademarks, or other proprietary notices that are contained within our service.
  • You agree to not infringe on Paperchain’s rights of publicity or privacy.
  • You agree to not act in any way that is defamatory, trade libelous, unlawfully threatening or harassing.
  • You agree to not use an anonymizing proxy.
  • You agree to not attempt to use the Services by fraudulent, unlawful or inappropriate means of any kind, including the use of a Wallet to which you do not have legitimate access.
  • You agree to not use any automatic device or manual process to monitor or copy our website.
  • You agree to not control or access an account at a financial institution that directly or indirectly has engaged in any of these restricted activities.
  • You agree to not take any action that imposes an unreasonable or disproportionately large load on our infrastructure or customer support network.
  • You agree to not facilitate any viruses, Trojan horses, worms or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or information.
  • You agree to not use any device, software or routine to interfere or attempt to interfere with our website or the Services.
  • You agree to not take any action that may cause us to lose any services from our internet service providers, payment processors, or other suppliers.

We also urge you to think carefully before sending funds to an unknown person or merchant. Be particularly cautious of deals or offers that seem too good to be true. If you see any person or business using our Services in a way that appears suspicious or fraudulent, please let us know immediately.

8. Communications

By providing us with a cell phone number and email, you agree to receive push notifications from us. You can opt out of receiving push notifications through your Wallet settings. Please note that opting out of receiving push notifications may impact your use of the Services. You also agree to receive autodialed and pre-recorded, non-marketing, service-related text messages from or on behalf of Paperchain at the phone number provided. You further consent to receiving autodialed and pre-recorded text messages from or on behalf of Paperchain at the number provided for marketing or promotional purposes. You understand that consent to marketing-related messages is not a condition of using the Services. To stop receiving marketing-related messages, you may reply STOP to any marketing-related text message you receive from Paperchain. After you text “STOP” to us, we will send you a text to confirm that you have been unsubscribed. After this, you will no longer receive text messages from us. Standard message and data rates may apply to both non-marketing and marketing-related messages.

9. Fees

Fees are charged in accordance with our Schedule of Fees, as outlined in the Cardholder Agreement. If we assess a fee for any other service, or make a change to our Schedule of Fees, we will let you know in advance, as required by law.

To the extent you access our Services through a mobile or tablet device, your wireless service carrier’s charges, data rates, and other fees may apply.

10. Right to Stop Transactions

We may stop any of your transactions or return any funds to their originator if we have reason to believe there may be suspicious activity involved or for any other reason so long as we are not prohibited by law.

11. Termination

We may terminate these Terms with you at any time, for any reason, and without advance notice. This means we may elect to immediately terminate or suspend your Wallet access or use of our Service if we believe you have violated these Terms or your Deposit Account Agreement.

Paperchain reserves the right to terminate, limit or suspend your access at any time and for any reason or no reason, including: (1) where we determine in our sole discretion that such action is reasonable in order to comply with legal requirements or to protect our rights or interests; or (2) in connection with any general discontinuation of your Service.

12. Privacy and Data Security

The privacy of your information is important to us. Our Privacy Policy explains in detail how we manage your information when you use our Services. Please review this policy closely, because you must agree to the Privacy Policy before using our Services.

We and our third-party service providers may use your data, including your financial information, to improve our Services. We and our third-party service providers may use anonymous, aggregate financial information to perform analytical research, engage in performance tracking or benchmarking, or to publish, distribute, or license the aggregated, anonymous research data for any purpose.

We protect your sensitive data according to an internal information security policy and program, and as required by law. Despite our best efforts, you understand that transmissions on the internet cannot always be secure.

You are responsible for safeguarding your Wallet username, password, and any other information used to access our Services. If you do not safeguard your Wallet login information, you will be responsible, within limits imposed by law, for any loss associated with unauthorized use of your Account.

12.1 No Solicitation

You may only use information from a Wallet that does not belong to you to send or receive funds. You may not solicit or market other people through our Services.

13. Identity Verification

13.1 Validating your Information

You authorize us, directly or through third parties, to validate the information you provide to us. This may include asking you for additional information, requiring you to take steps to confirm your email address or other information, or verifying your information against third party databases or other sources. If you refuse to provide identifying information, we may limit your use of the Services.

14. Cancellation and Refunds

Point-of-sale debit transactions cannot be canceled. If you would like to cancel a POS transaction, please contact the merchant where the transaction was initiated for further assistance.

15. Dispute Resolution

15.1 Governing Law

These Terms will be governed according to the laws of the State of New York, and all activities performed in connection with the Services will be deemed to have been performed in New York. Any controversy, dispute, or claim arising out of or relating to the Services or these Terms will be governed by and construed in accordance with the laws of New York, except the provisions concerning conflicts of law.

15.2 Disputes

If a dispute arises between you and us, our goal is to learn about and address your concerns, so please chat with us in the app or at paperchain.help. If we are unable to address your concerns to your satisfaction, we will seek to provide you with a neutral and cost-effective means of resolving the dispute quickly.

15.3 Arbitration

PLEASE BE AWARE THAT BY CONSENTING TO THESE TERMS, YOU ARE GIVING UP YOUR RIGHT TO BRING A CONSOLIDATED OR CLASS ACTION LAWSUIT AGAINST US, AND YOU ARE AGREEING TO RESOLVE ANY DISPUTES WITH PAPERCHAIN THROUGH BINDING ARBITRATION, AND NOT IN COURT, AS SET FORTH IN SECTION 23 OF THE PAPERCHAIN TERMS OF SERVICE. YOU ARE ALSO GIVING UP YOUR RIGHT TO A JURY TRIAL. PLEASE READ THE PAPERCHAIN TERMS OF SERVICE CAREFULLY. IF YOU DO NOT UNDERSTAND WHAT THESE TERMS MEAN, CONTACT US WITH ANY QUESTIONS BEFORE CLICKING “I AGREE.”

16. Disclaimer of Warranties

The Services and software are provided on an “as is” basis without any warranty or condition, express, implied or statutory. Paperchain and its employees, suppliers, and vendors expressly disclaim all warranties of any kind as to the Services and all information included in or accessible from the Services, whether express or implied, including warranties of title, merchantability, fitness for a particular purpose, and non-infringement.

We make reasonable efforts to make the Services available, but we make no representations or warranties regarding the Services, including the time needed to complete transaction processing because the Services are dependent on many factors outside our control. Paperchain does not have control over merchants’ delivery of goods or services paid for using the Services and cannot ensure merchants will deliver goods or services or the quality of goods or services. Some jurisdictions do not allow the disclaimer of implied warranties, so this disclaimer may not apply to you.

17. Indemnity

You agree to indemnify and hold harmless Paperchain, Stripe, Celtic Bank, and Evolve and their affiliates and their respective directors, officers, employees, representatives, agents, and contractors, including supplier, from any claims, actions, proceedings, liabilities, damages, settlements, penalties, fines expenses and costs (including but not limited to reasonable attorneys’ fees) caused by, arising from or relating to your use of the Services.

18. Limitation of Liability

You agree that access and use of the Services is at your own risk. Except as required by law, you agree that we will not be liable for any harms related to the Services, which lawyers and courts often call direct, indirect, incidental, special, consequential or exemplary damages, including damages for loss of profits, goodwill, use, data or other intangible losses, even if current has been advised of the possibility of such harms. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. therefore, this limitation may not apply to you.

19. Paperchain’s Intellectual Property

We own all right, title, and interest in the Services and associated software and technology. This means that everything on our website (for example, text, graphics, links, logos, images) is our intellectual property. You agree not to use our intellectual property for any purpose. The technology and software underlying the Services or distributed in connection with the Services are the property of Paperchain and its affiliates (the “Software”).

20. No Waiver

If we do not enforce any provision in these Terms, it will not be considered a waiver.

21. Severability

If any provision of these Terms is found unenforceable, then that provision will be severed from these Terms and not affect the validity and enforceability of any remaining provisions.

22. Entire Agreement

These Terms and the Privacy Policy make up the entire agreement between you and us regarding the Services and supersede any prior agreements.

23. Reservation of Rights

We reserve all rights not expressly granted to you.

24. User Comments, Feedback, and Other Submissions

Paperchain wants to hear your comments, concerns, suggestions, or questions. Send us a message through the app or at paperchain.help. Certain portions of the Paperchain Site (e.g. Paperchain.io) and mobile app may permit you to submit, post, transmit or upload content created by you, such as photographs, information, text, images, graphics, video, comments, suggestions, ideas (including product and advertising ideas), posts to blogs, social media networks (including Paperchain.io branded Facebook, YouTube, LinkedIn, Twitter, Instagram or similar channel) and discussion forums, and/or communications with other Site users (“User Submissions”) and e-mail communications with Paperchain employees (i.e. e-mail-submitted content). User Submissions also include content you post on your own social media pages that you give Paperchain permission to use; or example, by your posting of a hashtag that Paperchain is promoting or by any other indication of your acceptance of this Agreement.

You agree that you will not submit any User Submission that: (a) includes material that is copyrighted, protected by trade secret, or otherwise subject to any other proprietary rights (including, without limitation, trademark rights or privacy and publicity rights) unless you are the owner of such rights or have express permission from the owner to post such material; (b) includes any material that, infringes upon, misappropriates, or violates the rights of any person or entity, or violates any applicable laws; (c) is unlawful, obscene, defamatory, libelous, threatening, pornographic, harassing, indecent, violent, abusive, profane, false, hateful, racially or ethnically offensive, encourages conduct that would be considered a criminal offense, gives rise to civil liability, violates any law, or is otherwise inappropriate; (d) contains advertisements or solicitations of any funds, goods, or services; (e) is a communication by a user impersonating another user; (f) contains personal information, such as messages which identify an individual’s names, telephone numbers, social security numbers, account numbers, and/or addresses; or (g) could be considered bulk unsolicited communications.

By submitting, transmitting, posting, uploading, modifying or otherwise providing any User Submission to Paperchain via the Site, social media, or otherwise, whether solicited or unsolicited, you agree that you are granting Paperchain a royalty-free, fully paid, non-exclusive, irrevocable, perpetual, unrestricted, worldwide, sub-licensable, transferable license to use, copy, reproduce, broadcast, publish, print, transmit, perform, display, create derivative works from, translate, adapt, modify, distribute, exhibit, disseminate and otherwise exploit (collectively, “Use”) such User Submission for any purpose, including, without limitation, for advertising, marketing and promotional purposes, in any media, now or hereafter known, even if this Agreement is later modified or terminated.

No credit, approval or compensation is due to you for any such Use of any User Submission you may submit. Subject to the terms of our Privacy Policy, Paperchain shall also have the right, but not the obligation, to Use your username, real name, image, likeness, caption, location information, and/or other identifying information in connection with the Use of User Submissions.

You represent and warrant that the Use of the User Submission by Paperchain will not infringe upon, misappropriate or violate the intellectual property, privacy, publicity, statutory, contractual, personal or other rights of any person or entity or violate any applicable law. You agree to obtain all necessary rights for the Use by Paperchain of User Submission, including without limitation, written releases of all rights of privacy and publicity from all individuals included in any way in a User Submission.

Paperchain reserves the right to monitor, review, alter, edit, refuse to post, or remove any User Submission. You agree that Paperchain does not have any obligation to use or respond to any User Submission. Paperchain has no control over whether User Submissions are of a nature that you might find offensive, distasteful or otherwise unacceptable and, accordingly, Paperchain expressly disclaims any and all responsibility for User Submissions.

Paperchain will fully cooperate with any law enforcement authorities or court order requesting or directing Paperchain to disclose the identity of anyone posting User Submissions that violate these Terms and Conditions or any law or regulation. Paperchain may also disclose such information if it has a good faith belief that such disclosure is reasonably necessary to protect the rights, property, or personal safety of Paperchain, it’s customers, or the public.

By submitting a User Submission, you acknowledge that any personal data supplied by you may be used by Paperchain or its agents for sending commercial marketing and communication emails to you. Paperchain may also share any such personal data with third parties for the purpose of commercial marketing and communications. You hereby consent to such use. You have the right to access, modify and request the destruction of your personal data at any time by sending a request to Paperchain; and you have the right to opt out from receiving such marketing and communication at any time by sending a message to Paperchain.

You agree to defend and indemnify Paperchain and any Covered Parties that are involved in creating, sponsoring, promoting, or otherwise making available the Site and its Content from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties, or other costs or expenses of any kind or nature (including, but not limited to reasonable legal and accounting fees) that result from any User Submission that you made or any Use of a User Submission by Paperchain.

25. Modifications to These Terms

We reserve the right to at any time make updates to these Terms, at our sole discretion. Updates to these Terms can be made without advanced notice. We encourage users to periodically check this agreement for any updates. For changes that we deem to have a material effect, we will notify you of these changes as required by law either using the email or phone number we have on file, provided by you.

26. Modification of Services

We are constantly improving our Services and adding new features. As a result, we may have to modify these Terms, and we may not provide notice to you before we make the changes. However, we will notify you when required to do so by law.

By continuing your use of the Services, you agree to any modified Terms. If at any time the Terms, or the terms, conditions or charges associated with your Deposit Account Agreement are not acceptable to you, you may terminate these Terms by closing your Account (after paying any fees or charges owed). To do so, simply send us a message through the app or at paperchain.help